Memberpress Help Scout Addon
Antivirus scan
Powered by ClamAV
✅ Verified clean
This product file has passed our security filters.
Want to run a fresh ClamAV scan right now? Takes a few seconds and shows scanner version, signature DB and live result.
This can take 5 to 30 seconds.
Clean file Threat detected
No threats detected in this file.
- File
- Size
- Scanned
- ClamAV
- Signature database
⚡ Powered by ClamAV
Scan could not be completed
Report product
If you detected an issue (broken file, malware, inappropriate content, etc.) let us know and we'll review it ASAP.
Sign in to report
About Memberpress Help Scout Addon
A member writes to support saying "I can't log in" or "I was charged twice". Whoever answers opens another tab, looks up the email in the membership dashboard, finds their plan, checks the transactions and only then replies. Multiply that by dozens of tickets a week and the time goes into hunting for data, not solving problems.
What the agent sees without leaving the ticket
This addon connects MemberPress with Help Scout and adds each member's membership information inside the ticket itself. The idea is simple: whoever replies already has the customer's context in front of them and doesn't need to go back to the WordPress dashboard to find out who they are.
It also works with FreeScout.
A ticket from start to finish: "I've been overcharged"
- The email arrives. The ticket opens in Help Scout and shows the membership data of the member who wrote in.
- The agent checks. From the ticket there are links to view their subscriptions and transactions, so the charge is confirmed without switching tools.
- The action is decided. If appropriate, the same panel offers links to cancel and/or refund.
- The reply goes out. The agent answers with the case already resolved or on its way, in a single conversation.
If your support team is external, decide beforehand what access you give them.
Memberpress Help Scout Addon is not a help desk on its own
It is an add-on: you need MemberPress installed and a Help Scout account (or a FreeScout installation). The addon doesn't create tickets and doesn't offer a knowledge base or chat. Help Scout provides those, with its knowledge base interface, real-time chat, reports and developer tools. Here, the membership data is simply joined to the conversation.
Who gets the most out of Memberpress Help Scout Addon
It's worth it if you sell recurring access (courses, content, communities) and your members write to you about charges, renewals or cancellations. In that business, cancellations and refunds are part of everyday life, and speed in handling them matters more than almost any other improvement to the site. If you get two queries a month, you probably don't need it.
Frequently asked questions
Does it work with FreeScout?
Yes, since version 1.2.0 it supports FreeScout as well as Help Scout.
Do I need MemberPress?
Yes. The addon reads MemberPress data and doesn't work without it.
Does it include a knowledge base or chat?
No. Help Scout provides those; the addon only adds the member's information to the ticket.
Can I refund from the ticket?
The ticket includes links to view subscriptions and transactions and to cancel and/or refund.
Topics
Version history
-
v
1.2.2 Current 21 Jul 2026
-
v
1.2.1 8 Apr 2026
Customer reviews
Sign in to leave a review. Only people who have the product can review it.
No reviews for this product yet.
Frequently asked questions
-
GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
-
Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
-
Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
-
GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
