SupportCandy EDD Integration Addon
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About SupportCandy EDD Integration Addon
When the customer writes "it doesn't work" and doesn't say what they bought
If you sell digital downloads, you get tickets that all start the same way: "it doesn't work", with no product, no order number, and no idea whether the purchase was recent. The agent wastes the first exchange just asking what was bought, and sometimes the customer doesn't even remember. SupportCandy EDD Integration Addon connects Easy Digital Downloads with SupportCandy so that information arrives already in the ticket.
Product and order inside the ticket form
The addon adds two custom field types: EDD product and EDD order. You decide whether to include them in the ticket creation form, and the customer chooses which purchase they want to talk about instead of describing it blindly.
In addition, a "Get Help" button appears on the purchase history page. When clicked, the customer goes to the support page with the order already selected in the form.
What the agent sees without leaving the ticket
Inside the ticket, the agent can check the order data and customer information, such as order history and total spent.
- For the customer: choose a product or order when opening the ticket.
- For the agent: see orders and total spent without switching screens.
SupportCandy and Easy Digital Downloads must be installed
SupportCandy EDD Integration Addon does not work on its own: it is an add-on that needs the SupportCandy plugin as the ticket system and Easy Digital Downloads as the store. If you use another support system or another store, it is not for you.
Here is what is solved and what stays in your hands:
- Solved: product and order fields in the form, a help button from the purchase history, and order data visible to the agent.
- Separate: the ticket system itself (provided by SupportCandy), the store (provided by EDD) and any design details of the form, which you configure.
Ideas to get the most out of it
If you sell several products with different typical problems, make the product field required: that way you can classify and reply by product from the start. And check in the demo how the button looks on your theme's purchase history page, because that is where the customer will decide whether to ask for help or leave angry.
Frequently asked questions
Do I need Easy Digital Downloads?
Yes. The addon integrates EDD with SupportCandy, so both plugins must be active.
Can the customer choose the order when creating the ticket?
Yes, through the product and order fields, which you add to the form. They can also arrive from the "Get Help" button with the order already selected.
Does the agent see the purchase data?
Yes. Inside the ticket they can see the order history, total spent and order details.
Does it work with WooCommerce?
No. It is designed only for Easy Digital Downloads.
Topics
Version history
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v
3.1.8 Current 5 Sep 2026
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v
3.1.7 27 May 2026
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v
3.1.6 24 Mar 2026
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Frequently asked questions
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GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
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Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
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Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
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GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
