SupportCandy Usergroup Addon
Antivirus scan
Powered by ClamAV
✅ Verified clean
This product file has passed our security filters.
Want to run a fresh ClamAV scan right now? Takes a few seconds and shows scanner version, signature DB and live result.
This can take 5 to 30 seconds.
Clean file Threat detected
No threats detected in this file.
- File
- Size
- Scanned
- ClamAV
- Signature database
⚡ Powered by ClamAV
Scan could not be completed
Report product
If you detected an issue (broken file, malware, inappropriate content, etc.) let us know and we'll review it ASAP.
Sign in to report
About SupportCandy Usergroup Addon
When your client is a company and tickets arrive from five different people
Supporting a company through tickets gets complicated fast: someone from accounting writes in, someone from purchasing writes in, and nobody knows what their colleague already asked for. You see five separate users, while the client believes they are talking to a single supplier. SupportCandy Usergroup Addon starts from that reality: in B2B support the one who pays is the organization, not each employee, and the history should hang from the company rather than from whoever holds the email today.
The plugin adds the concept of a user group to SupportCandy: a company or organization with its members, so every ticket can be tied to the group it comes from.
Supervisors, members and agents: who sees and touches what
The split of roles is the most useful part of the addon:
- Supervisors: they manage the tickets created by all members of their group. This is the client's team lead who wants to see what is open without asking by email.
- Members: if you allow it, they can create private tickets or choose which group each ticket is for. Useful when one person works with several companies or an employee needs discretion.
- Agents: if you allow it, they can change a ticket's group. That makes it easy to fix a ticket that arrived assigned to the wrong group.
What matters is that these permissions are options you decide. Before opening it to your clients, think about what you want them to decide and what you prefer to control from your own team.
Company data and filters in the ticket list
You can create custom fields for groups and store details such as phone numbers, addresses or websites. That way the agent who opens a ticket has the company's profile at hand without hunting through a separate spreadsheet.
The group can also be shown in the ticket list and used as a filter. When a client calls to say they have been waiting a week, you filter by their group and see everything from that company at once, not just what the caller opened.
It needs SupportCandy and you set up the groups yourself
This addon is a complement: it adds group management to a ticketing system, it does not replace the base plugin. To know what it saves you and what is left for you to do:
- Already solved: creating groups with members and supervisors.
- Already solved: letting the supervisor manage the tickets of their group.
- Already solved: custom fields per group and filtering by group in the list.
- You cover it: you need SupportCandy up and running to use it.
- You cover it: creating each group and assigning its members and supervisors.
- You cover it with another tool: invoicing, contracts or commercial follow-up of the company. Here the group serves to organize tickets, not to manage the business relationship.
If you have a large number of clients, count on the initial work of setting up the groups before you see the benefit.
Frequently asked questions about SupportCandy Usergroup Addon
Can an employee see their colleagues' tickets?
Only if they are a supervisor of the group. Members who are not supervisors follow what you have allowed, and they can create private tickets if you enable that option.
Can I change a ticket's group after it has been created?
Yes, as long as you allow agents to modify the ticket's group.
Is it useful for storing each company's contact details?
Yes, with the custom group fields, for example phone numbers, addresses or websites.
Does it work without SupportCandy?
It is not a ticketing system by itself: it is a SupportCandy complement and is used alongside it.
Topics
Version history
-
v
3.2.7 Current 30 Sep 2026
-
v
3.2.6 5 Sep 2026
-
v
3.2.5 3 Jul 2026
-
v
3.2.3 24 Mar 2026
Customer reviews
Sign in to leave a review. Only people who have the product can review it.
No reviews for this product yet.
Frequently asked questions
-
GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
-
Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
-
Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
-
GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
