WooCommerce Returns and Warranty Request
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About WooCommerce Returns and Warranty Request
If you sell washing machines, not T-shirts: who gets the most out of this RMA system
Handling returns by email works while there are three a month. When you sell high-value products, every claim is a long conversation: what was bought, whether it is still under warranty, where the photo of the damage is, who has the parcel. And email has no statuses, so a claim can be forgotten without anyone noticing.
This plugin fits if you sell electronics, appliances, furniture or other high-priced items, deal with returns, exchanges or claims regularly and want a repeatable process instead of message threads. It also suits you if you want to offer extra coverage as a paid add-on.
If you only issue the odd refund, the order and refund tools built into WooCommerce probably cover you. You also need an active WooCommerce store: this is an extension that works inside your order workflow, not a separate store.
Included warranty, paid warranty or none: product by product
From the edit screen of each product or variation you choose one of three types:
- No warranty.
- Warranty included: lifetime or limited, with a duration in days, weeks, months or years.
- Warranty as add-on: the customer buys it as an optional upgrade.
On a single product you can offer several paid options, with a price for each term, or give them away for free. A well-explained warranty on the product page reassures the customer right when they hesitate, and the paid version opens an extra income stream on your most expensive items.
Watch your terms: the warranty is tied to the product, and when it expires the option to claim warranty, return or exchange disappears too. For large catalogs there is bulk editing, and data can be imported with Product CSV Import Suite.
From request to shipping label: how a return moves along in WooCommerce Returns and Warranty Request
All RMA, warranty and return requests are handled from a single view in the admin panel. What keeps the work organized:
- Your own statuses for warranties and for each step of the return.
- Automatic emails to the customer at every status change, with no manual writing.
- An RMA code to your liking: starting number, minimum length and optional prefix or suffix, even with dates.
- A shipping label so the customer can send the package back, or a request for a tracking code if they arrange the shipping themselves. You can also add tracking to a replacement shipment.
- Permissions by status, so each team member only works on the stage that is theirs.
A form that asks for the photos before you have to
The form builder lets you define what the customer fills in: paragraphs, text fields, multi-line text, drop-downs and file uploads. That way you get the image of the damaged product and the details you need in the very first message.
If a customer prefers to phone, you find the order in the admin, click Create Request and process it on their behalf, deciding how much information to require. You can also place a generic return form on any page or post. Those requests reach the same management area, but without the order, product or account details that order-based requests carry.
Common questions before installing it
Who can request a return?
Customers with an account, from a button on each completed order (you must enable the option). Anyone who bought as a guest receives a unique link in the Order Completed email.
Does it work with variations?
Yes. You can assign a different duration, price and coverage to each variation.
Can I sell extended warranties?
Yes, as an optional add-on at purchase, with several options per product and a price for each term.
Does it replace WooCommerce refunds?
It adds a process on top: requests, statuses, codes and tracking. If you only refund now and then, you may not need it.
Topics
Version history
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2.7.14 Current 7 Oct 2026
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2.7.13 18 Sep 2026
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2.7.12 5 Sep 2026
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2.7.11 26 Aug 2026
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2.7.6 14 Apr 2026
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Frequently asked questions
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GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
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Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
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Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
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GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
