WooCommerce WhatsApp Order – Receive Orders using WhatsApp – WooCommerce Plugin
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About WooCommerce WhatsApp Order – Receive Orders using WhatsApp – WooCommerce Plugin
When customers already message you on WhatsApp before buying
Many people want to buy from you, but first they ask whether your size is in stock, whether you can deliver on Saturday or whether they can swap the flavor. That back and forth happens on WhatsApp, and a cart that demands payment without talking cuts it short. WooCommerce WhatsApp Order lets the customer build the order in your store and finish by sending it as a message to your number.
In many small businesses the order is not closed when it is paid, it is closed when someone confirms it in a chat. If your sales already work like that, the bottleneck is not the payment gateway, it is copying by hand what the customer said. Here the message arrives with the order already written.
From cart to chat: the flow in WooCommerce WhatsApp Order
The customer adds products, goes through the cart and does the usual checkout. On confirming, they are taken to WhatsApp with the summary written, ready to send. The order is also created in WooCommerce with pending status, so you see it in your dashboard.
- Automatic redirect or button: you choose whether the customer jumps straight to WhatsApp or sees a button to send the order on the thank-you page.
- Message your way: you can turn emojis and the link to view the order on or off.
- Optional payment link: the customer can pay with the link included in the message, and you can disable the other payment gateways at checkout.
- Extra order data: fields added by other plugins can appear in the text, and you can ignore those starting with an underscore or those you specify by title.
- Compatible with the checkout block and with a WhatsApp icon in the store.
On mobile it opens the app directly; on other devices it uses the WhatsApp API protocol.
Three stores where this plugin makes sense
Food delivery or pickup
The order arrives as a message and the customer expects a reply in the same chat. It works with menu and food ordering plugins such as WooCommerce Food.
Products with customizable options
If you use an add-on fields plugin such as WooCommerce Product Add-ons, the options the customer ticks travel in the message. That way you don't have to ask again what exactly they wanted.
Sellers who prefer to charge after talking
You let the customer send the order, confirm availability and shipping by chat, and they pay with the included link. Useful if you remove the other gateways so everything goes through that conversation.
Common questions about number, language and message
How do I enter my WhatsApp number?
Without a leading zero. You enter it in the plugin settings along with the other options.
Can I translate the texts?
Yes, it includes a POT file for translating them, and issues with strings not being detected have already been fixed.
Can I remove the emoji chat look?
Yes, emojis are turned on or off from the settings.
Does it work on a multisite installation?
It has settings for multisite, although you should test it on your network before going live.
The customer has to press send in WhatsApp
The plugin prepares the message but does not send it for the customer: if they close WhatsApp without sending it, the order stays pending in WooCommerce and the chat never reaches you. It also does not reply to or manage the conversation, it is not a chatbot. And it needs WooCommerce active, because it works on its cart and checkout.
Topics
Version history
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v
3.1.0 Current 24 Jun 2024
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Frequently asked questions
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GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
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GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
