Directorist Live Chat
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About Directorist Live Chat
A chat only helps if your advertisers reply
In a directory, visitors quickly decide whether to get in touch or move on to the next result, and a form answered by email the next day often loses that decision. Directorist Live Chat shortens that step, but with a condition almost nobody mentions: an unanswered chat looks worse than no chat at all, because the visitor sees someone is there and nobody replies. Before turning it on, think about who will handle the messages.
- It suits you if your directory already runs on Directorist and the listing owners are usually watching their phone or email during the day.
- It doesn't suit you if your directory isn't built with Directorist: it is an extension and needs the base plugin to work.
- Nor if you want a customer support chat for your own site with in-house operators: here the conversation happens between the user and the listing owner.
How Directorist Live Chat works inside each listing
It is a private messaging system: the visitor and the owner talk in real time, with no delay in message delivery. The chat button appears on the individual listing page, right where the person is deciding whether to get in touch. Each side sees its own chat box (one for the customer and one for the seller) and there is a settings page to configure it.
It is also an independent messaging system.
Handling several people without switching windows
An owner with many open inquiries can chat with several users at the same time without leaving the window.
Email alerts and an inbox that stays tidy
When a new chat arrives, the owner receives an email notification. It is what stops a message from waiting just because nobody had the tab open, and it is the piece most worth explaining to your advertisers when you onboard them.
Two simple tools keep things in order:
- Deleting conversations or unwanted chats.
- Filtering chats by user, useful when someone writes again days later.
The chat adapts to any screen and can be customized. If the exact look matters to you, check it in the demo before deciding.
Questions before turning on Directorist Live Chat
Does it work without the Directorist plugin?
No. It is a Directorist extension and needs the base plugin installed.
What happens if the owner isn't online?
They get an email alert when a new message comes in, so they can come back and reply.
Can an owner talk to several users at once?
Yes, they can keep several conversations going without leaving the chat window.
Can conversations be deleted?
Yes, unwanted chats can be deleted and conversations can be filtered by user.
Does it adapt to mobile and to my design?
It is responsive and offers customization options.
Topics
Version history
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2.5.0 Current 29 Jun 2026
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2.4.1 6 Jan 2026
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Frequently asked questions
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GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
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GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
