Woocommerce Order On Whatsapp for Dokan

When the customer has a doubt and your marketplace has nowhere to answer it

In a marketplace, someone with a doubt before buying rarely fills in a form and waits. They ask about a product detail, request a discount for taking several units or want a quote, and if the answer is slow, they go to another shop. On top of that, each product belongs to a different vendor, so the question has to reach the right person.

Woocommerce Order On Whatsapp for Dokan fills exactly that gap: it adds to each product's single page a way for the customer to chat on WhatsApp with the vendor, from their mobile.

As the marketplace operator, there is something worth being clear about: that conversation is held by the vendor, not by the platform. If the deal is closed by chat, the order may end up outside your checkout process. Decide in advance what you expect your vendors to do in that case.

What changes on the product page with Woocommerce Order On Whatsapp for Dokan

• Direct contact with the vendor: the customer doesn't go through an intermediate inbox, they talk to whoever sells the product they are looking at.
• From the product page: the option appears on the single page, right where the doubt arises, so the customer doesn't have to look for a contact form.
• Designed for mobile: the chat reaches the phone, which is where most people already use WhatsApp every day.
• Made for Dokan: it is compatible with the Dokan Multivendor Marketplace plugin by WeDevs.

Before deciding, open the demo and check how the option is displayed on the product page and what information reaches the vendor when the conversation starts.

Three situations where an instant chat matters

The buyer who wants several units

Someone planning to buy many products usually wants to negotiate or ask for a quote. A standard cart doesn't offer that. With the chat they can state the quantity and ask the vendor for a discount directly, and get a reply before their intention to buy cools down.

The buyer with a prior question

Measurements, availability, deadlines or features that aren't in the description. These are small questions that, without a quick answer, turn into abandoned carts. A WhatsApp message is far less friction than waiting for an email.

The vendor who already lives on WhatsApp

Many small vendors serve their customers through that channel. Receiving enquiries there, instead of in a dashboard they don't check all day, increases the chances that they reply in time.

Common questions before installing it

Does it work with any multi-vendor marketplace?

This version is for Dokan. Other marketplace plugins have different versions, so it is not a universal add-on.

Does the customer have to be on mobile?

The plugin is designed so that the conversation reaches the vendor's phone and the customer starts it from the product page. Check in the demo how it behaves on desktop.

Does it replace the cart and payment?

That is not its purpose. It adds a channel to contact the vendor on the product page; the rest of your shop keeps working as before.

Can I use it in a single-vendor shop?

It is designed for marketplaces with Dokan, where each product has its vendor. For a shop without multi-vendor it is not the right product.

It is made only for Dokan: WCFM and WCMp have a different version

If your marketplace uses WCFM or WCMp, this version is not for you: the author offers separate versions for them. You also need WooCommerce and Dokan already installed, and your vendors must actually use WhatsApp. If they don't reply, the button will only create expectations that aren't met.