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How can we help you?

Find answers to the most common questions or message us directly. We support English and Spanish, and reply fast.

Reply in <2h Support in Spanish +5,000 members served

Categories

What do you need to resolve?

Membership and plans

Plan changes, renewals, cancellations, refunds

Premium licenses

Activation, deactivation, transfer, technical issues

Updater plugin

Installation, updates, connectivity, errors

Catalog products

Downloads, compatibility, request new products

Account and access

Password, email, personal data, delete account

Billing

Invoices, payment methods, charges, refunds

Affiliate program

Apply to program, payouts, commissions, links

Frequently asked questions

You might find your answer here

From your customer dashboard, go to "My account" → "Subscription" → "Cancel". Access stays active until the end of the paid period. If you have questions, message us via the form below.
On the login page, click "Forgot your password?". You'll receive an email with a link to create a new one. The link expires in 60 minutes for security.
Once your membership is active, go to "Catalog", search for the plugin/theme you need and click "Download". The .zip downloads directly to your computer.
From your dashboard, open the "Licenses" section and select the product you want activated (up to your plan limit: 3, 7 or 15). We activate it in under 24h.
First check that the card has sufficient funds and is enabled for international purchases. If it persists, try another card or message us via the form indicating the last 4 digits of the card.
Under 2 hours during business hours (Mon-Fri 9-18 CET). Weekends and holidays: under 24 hours. For urgent emergencies, message us via WhatsApp.

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WhatsApp

Quick reply during business hours

+1 (339) 228-1695

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Email

[email protected]

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Our support in numbers

  • <2h avg. response time
  • +5,000 members served
  • 98% tickets resolved

Business hours: Mon-Fri 9-18 (CET). Weekends: reply in <24h.