Login as Customer or User Pro
Antivirus scan
Powered by ClamAV
✅ Verified clean
This product file has passed our security filters.
Want to run a fresh ClamAV scan right now? Takes a few seconds and shows scanner version, signature DB and live result.
This can take 5 to 30 seconds.
Clean file Threat detected
No threats detected in this file.
- File
- Size
- Scanned
- ClamAV
- Signature database
⚡ Powered by ClamAV
Scan could not be completed
Report product
If you detected an issue (broken file, malware, inappropriate content, etc.) let us know and we'll review it ASAP.
Sign in to report
About Login as Customer or User Pro
Your customer sees something you can't see from the dashboard
A customer writes that they can't find their order, that a button doesn't show up, or that their account panel looks odd. You open the site as an administrator and everything works. You end up asking for screenshots, guessing and repeating questions.
In a shop, almost everything that fails is specific to one account: their orders, their data, what their role lets them see. The administrator view hides exactly that. Login as Customer or User Pro adds a button to enter that account and look through the customer's eyes, without asking for their password.
From the problem order to the customer's account, step by step
A typical case: a customer tells you she doesn't understand how the details of her purchase look.
- Find the order. On the WooCommerce orders page, next to each customer, there is a button to log in as that user.
- Enter their account. With one click you browse their panel just as she sees it: layout, sections and flows.
- Check the details. The order details page also has the button, so you can look at the problem from her perspective.
- Get back to your work. You don't need to log out and log back in to move from one account to another.
If the user hasn't bought anything or you don't use WooCommerce, the button is still on the users list in the dashboard and at the top of each user's profile. The buttons on the orders page, however, only exist if you have WooCommerce.
The plugin does one thing: switch accounts. It shows you what the customer sees, but it doesn't diagnose or fix the fault; that is still up to you.
Questions about logging in to other people's accounts
Do I need to know the user's password?
No. That is the whole point of the plugin: you log in from the button, no passwords.
Does it work without WooCommerce?
Yes for the users list and the profile. The buttons next to orders and on the order details page need WooCommerce.
Do I have to log out to get back to my account?
Not to switch from one account to another, that is the flow the plugin avoids. Still, take your time while testing: you are inside a real account.
Is it a problem to log in to customer accounts?
You are viewing another person's personal data, so use it only to handle incidents and limit who can do it.
Decide who sees the button before giving anyone access
Setup is short: you activate the plugin and choose who can see the login-as-user button and where you want to see it. There are no other settings to learn, but that choice matters. If your team has content, logistics and customer service people, it makes sense for only the latter (and whoever administers the shop) to have the button. The fewer people who can enter customer accounts, the fewer explanations you will owe if a customer asks who looked at their account.
Version history
-
v
10.7 Current 8 May 2024
Customer reviews
Sign in to leave a review. Only people who have the product can review it.
No reviews for this product yet.
Frequently asked questions
-
GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
-
Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
-
Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
-
GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
