PeepSo Almighty Support
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About PeepSo Almighty Support
The question that lands on the wall enters no queue
A member of your community has a problem and posts on the wall, because that is the place they know. Other members weigh in, someone gives a partial answer, and your support team, working in its helpdesk, may never hear about it. That conversation has no owner and no status.
If opening a ticket takes more effort than posting on the wall, your community will keep choosing the wall. This integration connects PeepSo with Almighty Support, the helpdesk now called Awedesk. It adds a support tab to each profile for asking for help and following tickets, and it uses PeepSo notifications when an agent replies. Members do not have to learn another address, and your team keeps working in its helpdesk.
It is not a ticket system on its own: the helpdesk must be installed and active.
A support tab with your name, your address and your icon
The Profiles panel in the configuration controls how support appears inside the profile:
- Enabled: turns the tab on in profiles. It also adds the PeepSo Profile option under Configuration, Advanced, Navigation, inside the helpdesk.
- Profile label: the tab text. Left blank, it uses the default.
- Profile slug: the section address, for example /profile/?demo/tickets. Left blank, it uses the default.
- Custom icon CSS class: the icon. You can find one in Font Awesome and change the class prefix to the helpdesk's: the solid life-ring icon becomes
gcis gci-life-ring, and the regular circle-question becomesgci gci-circle-question.
Notifications and names that join the two sides
- PeepSo notifications: you can turn them on so members know when an agent replies to their ticket.
- Jump to content: the notification leads to the matching part of the ticket.
- PeepSo names: they are used throughout the helpdesk, so your team recognizes each person by their community name.
What the helpdesk brings on its side
Almighty Support was renamed Awedesk, so you may run into both names while setting it up. These features belong to the helpdesk, not to the integration:
- Departments and multiple inboxes: they split work by team, with an inbox for each department.
- Tickets by email: what reaches the designated address becomes a ticket.
- Roles: they set what each team member can access.
- Knowledge base suggestions: it proposes content while the customer types a question.
- Integrations: WooCommerce, Easy Digital Downloads and Slack.
- Mobile app: so agents can work away from the desk.
The helpdesk first, the tab after
You need PeepSo and the helpdesk's main plugin (Almighty Support, now Awedesk) active on the same site, as well as this integration. Then:
- Activate the integration.
- In the Profiles panel, tick Enabled.
- Adjust the label, slug and icon, or leave them blank to use the defaults.
- Turn on PeepSo notifications for agent replies.
- Create a ticket with a test account, answer it as an agent and follow the notification to the ticket.
- Open that profile from another account and check what each user sees.
For chatting, proposing ideas or using another helpdesk
- PeepSo Core: Chat adds private messages and real-time chat between members. It is for talking, and that conversation does not become a ticket with a status.
- IdeaPush Integration brings improvement proposals to the wall and the profile, for when what you receive is ideas and not issues.
- SupportCandy Productivity Suite gathers tools such as merging tickets and checklists for anyone working with that other helpdesk.
Cases that come up when enabling the tab
Can I rename the tab?
Yes, with Profile label. The slug and icon can be customized too.
Does it work without the helpdesk installed?
No. The main plugin must be installed and active alongside the integration.
Do members get notified of replies?
Yes, if you turn on PeepSo notifications for agent replies.
Does it replace my support inbox?
No. Your team keeps working in the helpdesk, and the integration brings tickets closer to the member's profile.
Topics
Version history
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v
9.1.0.0 Current 26 Oct 2026
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9.0.2.0 2 Jun 2026
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8.0.0.0 17 Dec 2025
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Frequently asked questions
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GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
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Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
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Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
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GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
