SupportCandy Print Tickets Addon
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About SupportCandy Print Tickets Addon
When a customer asks for in writing what was discussed in the ticket
A resolved ticket lives on the helpdesk screen, but the person who needs it elsewhere is usually someone else: the customer who wants to file it, the manager who demands proof, or the technician heading out to a visit without a connection. So people end up copying and pasting into a document, taking screenshots or forwarding emails. SupportCandy Print Tickets Addon adds to SupportCandy the option to export each ticket as a PDF document.
In a support service, a ticket only counts as a record when it can leave the system in a form others will accept. A well-made template makes that document look like yours, not like an improvised screenshot.
The customer submits a request and keeps a copy before anyone replies
When the ticket is created, the customer lands on the thank-you page. If you have enabled the print button there, they can download their ticket as a PDF right then, so what they sent stays in their hands. If you would rather the customer not have that option, just turn it off.
The agent opens the ticket and downloads it for the file or the visit
It is useful for attaching the ticket to a case file, taking it to a visit or handing it to someone who does not log in to the helpdesk. The document is downloaded as a PDF; if you need paper, you print it afterwards from your own computer.
Your header, your footer and a body with macros
This is what turns the download into a presentable document. You can customize three parts of the printed page:
- The header, to give the document your company's look.
- The footer, for the details you want to accompany every ticket.
- The body template, which decides what ticket information appears and how.
You can use macros (placeholders that are replaced with each ticket's data) in the header, body and footer, so a single template works for every ticket. Before you consider the template finished, test it with a real ticket to check that the data you care about appears where you expect.
Does it work without SupportCandy? And other questions from people about to install it
Can it be used on its own?
No. It is an add-on for SupportCandy and needs that plugin installed to make sense.
Do customers always see the print button?
No. Printing for the customer can be turned on or off, and the button on the thank-you page has its own setting too.
What format is the ticket delivered in?
As a downloadable PDF file.
Can I change how the document looks?
Yes: the header, footer and body template can be customized, with macros in all three.
One ticket per document: what you will not get from it
The add-on works on the individual ticket. Do not present it to your customers as a tool for producing reports or listings of several tickets at once. Nor does it replace SupportCandy: it adds one specific function, documenting a ticket as a PDF, and does it with the template you define.
Topics
Version history
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v
3.1.7 Current 26 May 2026
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v
3.1.6 14 Apr 2026
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Frequently asked questions
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GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
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Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
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Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
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GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
