WhatsApp Chit Chat Plugin For WordPress

A WhatsApp button publishes a number, and someone will have to answer

Putting WhatsApp on your site looks like a design change: a green icon in a corner. But what you have just done is put a phone number in plain sight of everyone. If it is the personal mobile of whoever runs the business, every inquiry lands in the same hand as family, suppliers and the rest of the day.

The important decision sits behind the icon: which number you publish and who answers for it. That is why, in this plugin, the part most worth looking at is the one that lets you present several accounts with their profile details, rather than a single generic contact.

Chit, the WhatsApp plugin by kamleshyadav, adds to WordPress a button that opens a WhatsApp chat with your business and a button for visitors to share your content through the same app.

The dialog with several support agents

The dialog settings include a title, subtitle and support agents, and the plugin supports multiple WhatsApp accounts with profile details. That lets you organize the conversation before it starts:

• Separate roles: one account for sales and another for support, for example, so each visitor chooses whom to write to.
• Put a face on it: profile details introduce the person answering.
• Protect the personal mobile: if you dedicate a separate number to the business, that is the one published.

Before activating it, define who handles each account and what happens outside working hours, because that part is settled in your team and not in the plugin.

The chat icon and the share button

The icon is set up from the Chit Chat Settings section:

• Destination: WhatsApp number or group ID, since it also supports group chat.
• Texts: message and tooltip message.
• Look: background, border and border hover colors, plus icon size.
• Place: icon position and a shortcode to show it on any page or inside a blog post.

The other half of the plugin works in the opposite direction. On mobile devices, it offers direct sharing of post and page content, so a visitor can send a friend what they liked. The button has its own settings: display type, text, share message, tooltip, animation and background, text and text hover colors.

The share message is what the contact will receive, so it deserves careful wording.

The conversation continues outside your site

The plugin opens WhatsApp: the chat happens there, not inside WordPress. Among its settings there are no support hours, automatic distribution of inquiries or rules by country or device.

It is compatible with WPML, Gravity Forms, bbPress and Layers WP.

Installing Chit and publishing the button

1. Unzip the package and locate whatsappchitchat.zip.
2. In WordPress, go to Plugins, Add New, Upload Plugin, install and activate it.
3. Open the new WhatsApp Chat icon on the dashboard.
4. Enter the number or group ID, the message and the tooltip.
5. Adjust colors, size and position, and check that it does not cover other mobile buttons.
6. Set up the dialog with its agents and run a test from a phone other than the business one.

More rules and more agents, in other catalog plugins

If you need to decide when and to whom the button shows, Click to Chat Pro adds rules by schedule, country and device, with several agents per department. To spread the volume, TW WhatsApp Chat Rotator distributes inquiries among agents by percentage, with schedules and click logging. And if what you want is to receive WooCommerce orders through this channel, look at LWC WhatsApp Order.

How Chit behaves on your site

Can I send people to a group?

Yes. The Group ID setting and the group chat feature cover that case.

Can I place the button inside an article?

Yes, with its shortcode.

Can I show several contact people?

Yes, in the dialog with support agents and several accounts with profile details.

Are conversations saved in WordPress?

The chat opens in WhatsApp, so that is where you follow it.

What does the share button do?

It lets people send posts and pages through WhatsApp from mobile, with your message.