Quadlayers Social Chat PRO
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About Quadlayers Social Chat PRO
A WhatsApp button promises an answer, and customers count the minutes
Putting a phone number on your site often ends in messages nobody sees, forms answered the next day or visitors who leave because they don't want to fill in anything. WhatsApp is the channel where your customer already is, but it has a catch: people who write there expect an almost immediate reply.
Quadlayers Social Chat PRO adds a contact button that takes the visitor to your WhatsApp with one click. For a small business, the interesting part is not the button but being able to decide who answers, from which pages and during which hours, so you don't promise what you can't deliver.
One agent per area and a chatbox for each
You can create unlimited agents, each with a name and a label, to separate sales, customer service or administration, for example. Here is what each feature does:
- Chatbox per agent: the visitor types a first message on your site and, on sending it, moves to WhatsApp Web or the app, depending on the device in use.
- Welcome message per agent: each team member greets visitors with their own text.
- Preset messages: you can prepare different texts for each agent and role, or let users write their own freely.
- Appearance: colors and texts from the WordPress customizer, plus over 40 icons and a circular or rectangular button.
It's worth being clear about the limit: this is not a chat hosted on your site. The conversation takes place on WhatsApp, on the phone or computer of whoever answers, not inside the WordPress dashboard. If you want a panel with conversation history on your site, this is not that kind of tool.
The plugin also includes a conversational bots feature in beta, with a no-code visual builder, conditional logic and AI integrations, designed to answer frequent questions or qualify contacts before handing them to a person. Since it is in beta, test it carefully before relying on it.
Questions from people about to install it
Do messages arrive on my personal WhatsApp?
They arrive at the WhatsApp number you set for each agent. If you use your personal number, your customers will write there; many businesses prefer a separate number.
Does it store visitor data?
The plugin does not store personal data. Even so, the conversation that follows happens on WhatsApp, so review your privacy obligations as you would with any contact channel.
Does it work on a multilingual site?
Yes, it is compatible with WPML: texts are translated with its string translation module.
Can I show it only on some pages?
Yes: on the homepage, on specific posts, on categories or on specific pages.
Hours, time zone and pages: when and where the button shows
You can choose the hours when the button is available based on a custom time zone. It is the feature that best protects your reputation: a button that only appears when someone is on the other side avoids customers waiting for a reply that won't come until tomorrow.
You also decide where on the screen it sits and on which pages it appears. It makes sense to keep it on product or service pages, where doubts arise, and remove it from pages where it only distracts.
Agents first, then colors in the customizer
To avoid redoing settings, work in this order: decide how many areas you need and which number serves each one, write the welcome and preset messages, and set the hours. Only then adjust colors, icon and texts from the WordPress customizer, where you see the result live.
Before publishing, write to yourself from your phone and from your computer: check that the message reaches the right agent and that the button disappears outside hours.
Topics
Version history
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8.3.13 Current 23 Oct 2026
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8.3.11 22 Jul 2026
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8.0.7 28 Jan 2026
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Frequently asked questions
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GPL (General Public License) is the license under which WordPress and most premium plugins/themes are distributed. It grants you the right to use, modify and redistribute the software in as many projects as you want, with no domain restrictions.
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Yes. With membership you get automatic updates via our GPLClub Updater plugin (installed on your WP, detects new versions and applies them). With individual purchase, you get one year of manual updates from your account.
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Depends on the plan. Monthly: 3 domains. Semi-annual: 7. Annual and Lifetime: 15. Individual purchase: 1 domain.
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GPLClub offers its own support for installation, configuration and compatibility. For direct support from the original author (feature requests, product-specific bugs), a license purchased from the author is required.
